spin_lock(&op_metrics->om_lock);
 
        op_metrics->om_ops++;
-       op_metrics->om_ntrans += req->rq_ntrans;
+       /* kernel API: om_ops must never become larger than om_ntrans */
+       op_metrics->om_ntrans += max(req->rq_ntrans, 1);
        op_metrics->om_timeouts += task->tk_timeouts;
 
        op_metrics->om_bytes_sent += req->rq_xmit_bytes_sent;
        op_metrics->om_bytes_recv += req->rq_reply_bytes_recvd;
 
-       delta = ktime_sub(req->rq_xtime, task->tk_start);
-       op_metrics->om_queue = ktime_add(op_metrics->om_queue, delta);
-
+       if (ktime_to_ns(req->rq_xtime)) {
+               delta = ktime_sub(req->rq_xtime, task->tk_start);
+               op_metrics->om_queue = ktime_add(op_metrics->om_queue, delta);
+       }
        op_metrics->om_rtt = ktime_add(op_metrics->om_rtt, req->rq_rtt);
 
        delta = ktime_sub(now, task->tk_start);